Complaints and dispute resolution at Hawkplay Online Casino

Hawkplay Online Casino takes customer satisfaction seriously and strives to provide a fair and enjoyable gaming experience for all players. However, in the event that a player has a complaint or dispute with the casino, there are procedures in place to address the issue and reach a resolution.

Complaints Procedure If a player has a complaint, they should first contact the casino’s customer support team. The team is available 24/7 via live chat, email, and phone and can assist with a wide range of issues, including game queries, account management, and payment processing. If the complaint is not resolved to the player’s satisfaction, they may escalate the issue to the casino’s complaints team.

The complaints team will review the player’s complaint and investigate the issue thoroughly. They will communicate with the player to gather additional information and may request documents or evidence to support the complaint. Once the investigation is complete, the team will provide the player with a response and explanation of the resolution reached.

Dispute Resolution If a player is still not satisfied with the outcome of their complaint, they may refer the issue to the casino’s independent dispute resolution service. Hawkplay Online Casino uses the services of a number of third-party mediators, including eCOGRA and the Independent Betting Adjudication Service (IBAS).

These mediators are independent and impartial and will review the complaint and evidence provided by both the player and the casino. They will then make a recommendation for resolution, which is binding on the casino. Players may also choose to escalate their complaint to the relevant regulatory body, such as the UK Gambling Commission or the Malta Gaming Authority, if they are not satisfied with the outcome of the dispute resolution process.

Fair Gaming Hawkplay Online Casino is committed to providing fair gaming to all players. The casino uses a Random Number Generator (RNG) to ensure that game outcomes are random and unbiased. The casino’s games are also regularly audited by independent testing agencies to ensure that they are fair and meet industry standards.

Overall, Hawkplay Online Casino has a comprehensive complaints and dispute resolution procedure in place to ensure that players’ concerns are addressed in a fair and timely manner. The casino’s commitment to fair gaming and the use of independent mediators and regulatory bodies ensures that players can have confidence in the integrity of the casino and the fairness of its games.


  • Joe

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